Terms & Conditions

2.1 Booking Confirmation

All bookings are subject to availability and acceptance by Levifly Holidays and our travel partners. A booking is considered confirmed only after full payment has been received and a booking confirmation has been issued via email.

2.2 Payment

Full payment is required at the time of booking unless otherwise stated. We accept major debit cards, credit cards, and other payment methods displayed on our website.

2.3 Pricing

All prices displayed on our website are quoted in Pound Sterling (GBP £) unless otherwise specified. Prices may change without prior notice; however, the price confirmed at the time of booking will remain valid for that reservation.

2.4 Booking Information

Customers are responsible for ensuring that all traveller details, including names, dates of birth, passport information, and contact details, are accurate at the time of booking. Any costs arising from incorrect information shall be borne by the customer.

3.1 Customer Cancellations

Cancellation charges may vary depending on the product, supplier, airline, hotel, or tour operator. Unless otherwise specified during booking, the following cancellation policy applies:

• More than 30 days before departure: Full refund less a 10% administration fee
• 15–29 days before departure: 50% refund
• 7–14 days before departure: 25% refund
• Less than 7 days before departure: No refund

Certain flights, hotels, attraction tickets, promotional fares, and special offers may be non-refundable. Product-specific cancellation terms will be displayed before purchase.

3.2 Supplier-Imposed Restrictions

Some travel suppliers may impose stricter cancellation, amendment, or refund policies. In such cases, the supplier's policy will apply.

3.3 Cancellation by Levifly Holidays

In the unlikely event that Levifly Holidays must cancel a booking due to circumstances within our control, customers will be offered either:

• A full refund; or
• An alternative travel arrangement of equivalent value, subject to availability.

4.1 Passports, Visas & Entry Requirements

Travellers are solely responsible for ensuring they possess valid passports, visas, permits, and any other documentation required for entry into their destination countries.

Levifly Holidays accepts no responsibility for denied boarding, refused entry, deportation, or losses arising from incomplete or invalid travel documents.

4.2 Health & Vaccination Requirements

Travellers are responsible for complying with all health requirements, vaccination regulations, and travel advisories applicable to their destination.

6.1 Third-Party Suppliers

Levifly Holidays acts as an intermediary between customers and independent suppliers, including airlines, hotels, transportation providers, attractions, cruise operators, and tour companies.

We are not liable for any injury, loss, damage, accident, delay, schedule change, cancellation, overbooking, or service failure caused by third-party suppliers.

6.2 Force Majeure

Levifly Holidays shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Pandemics or epidemics
• Government actions or restrictions
• Civil unrest
• Terrorism
• Industrial disputes
• Airline operational disruptions

6.3 Customer Conduct

Travellers must conduct themselves responsibly and comply with local laws and supplier regulations. Levifly Holidays reserves the right to terminate arrangements without refund where a traveller's behaviour is disruptive, abusive, unlawful, or poses a risk to others.